Privacy Policy

NexAir Comfort ("we," "our," or "us") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, service address, and other information you provide through our contact forms, pre-qualification forms, or when scheduling service.
• Property Information: Property type, home size, system age, and current HVAC/plumbing/electrical issues, as provided through our pre-qualification form.
• Payment Information: Billing details processed securely through our third-party payment processor (Stripe). We do not store your credit card information on our servers.
• Usage Data: IP address, browser type, pages visited, time and date of visits, and other diagnostic data collected automatically when you access our website.
• Chat Data: Messages exchanged with our AI chatbot assistant, used to improve service quality and respond to your inquiries.

How We Use Your Information

We use collected information for the following purposes:

• To provide, maintain, and improve our HVAC, plumbing, and electrical services
• To respond to your inquiries and schedule service appointments
• To process pre-qualification requests and financing applications
• To send service confirmations, appointment reminders, and follow-up communications
• To process membership subscriptions and payments
• To improve our website, services, and customer experience
• To comply with legal obligations and protect our rights

Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party companies that assist us in operating our website, processing payments, sending emails, and providing services (e.g., Stripe for payments, Resend for email).
• Financing Partners: If you submit a pre-qualification form, relevant information may be shared with our financing partners to process your application.
• Legal Requirements: When required by law, subpoena, or other legal process, or to protect the rights, property, or safety of NexAir Comfort, our customers, or others.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand usage patterns. You can control cookie preferences through your browser settings. Essential cookies required for site functionality cannot be disabled.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit (SSL/TLS), secure server infrastructure, and limited access to personal data by authorized personnel only. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Withdraw consent where processing is based on consent

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: